My teammate Joe is so dedicated to our HomeField customers. I love it.
Nice to see that the coaches love it, too!
Happy Thanksgiving everyone!
What Holiday? ;)
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Category Archives: customer service
Slow Moving Monday?
There’s no doubt, HomeField has hit the ground running this fall. That means lots of video coming at us AND, unfortunately, that means growing pains.
Today was one of our biggest days ever in terms of videos uploaded to HomeField.
Consequently, some of you may have experienced a ‘slow day’ on HomeField, in either upload speeds or processing speeds and for that, please accept our sincerest apologies.
We’ve taken a look at our infrastructure and are making the necessary upgrades to maintain the speed you expect when using HomeField.
A huge thank you to the coaches who notified us and if any of you continue to notice issues, please contact us immediately at help@teamhomefield.com.
Archiving Bug in HF3.0 – MASHED!
Bugs! They’re a part of life whether we like it or not.
Recently, we launched HomeField v3.0. It’s the best video platform for sports teams yet.
Though the launch was pretty smooth, there have been a couple bugs (you didn’t even notice did you!), one in particular had to deal with old videos not Archiving and Unarchiving properly for coaches and athletes.
The good news? It’s already fixed. But just in case, we wanted to get the word out so if you do notice anything funny with your archiving functionality, please let us know.
Finally, a HUGE THANK YOU to Jill Depetris, assistant lacrosse coach for the Brown University Women’s Lacrosse team. She reported the issue to us a day ago. Thanks Jill!
HomeField Video Outage
Now might be a good time to hit the gym…. our video servers are having some trouble. I know how frustrating it is when a service you depend on isn’t working, and I can’t apologize enough for this downtime. I’m very sorry, we all are. Video is critical to sports teams which means it’s out number 1 priority, and we’re working diligently to get you guys back up and running. I’ll be back with an update as soon as I know more about the situation.
Update (2:30 pm): Video is back online! That’s great news, but being down for the last hour is not, and I apologize again. If you’re wondering what happened…
The CDN (content delivery network) we use to deliver high quality video, no matter where you are in the world, changed some parameters down stream. This caused all of our video playback requests to fail. While you could access HomeField without any problem, video wasn’t playing due to this error. No data (including your video) was lost or compromised during this period. A fix is now in place (thanks Wistia!), and we are making additional changes & improvements to prevent this from happening again.
Thanks again for bearing with us. We’re very sorry to have let you down today.
Your Browser Matters
Your browser is your window to the world that is the internet and not all browsers are created equal. Each browser, be it Safari, Firefox, Chrome or Internet Explorer (IE) displays each webpage just a little bit different than the next.
With that in mind, you want to have the best, brightest window to look through everyday, right?
We’ve used them all. (Actually, I have 4 different browsers installed on my laptop right now. And I just made the full time switch from Safari to Chrome. I highly recommend it).
In our mind, the best browsers are Safari and Chrome. Then Firefox. I don’t even want to talk about Internet Explorer, but 27% of you seem to like it, so we’ll include it in the discussion.
How do we know that? We decided to run some numbers on our analytics and compare what browsers you (our users) are using to access HomeField. Check the chart below:
We’re very happy to see Safari has a dominant position, but the rest of the numbers get shaky…
It makes sense that Internet Explorer has a large chunk of market share, after all they are still the dominant browser… but that’s changing. According to this post, IE dropped below 60% market share for the first time in years – a trend that is likely to continue.
Why is this good? HomeField just doesn’t look as good or function as well in IE, in particular IE 6.0 which we stopped supporting a while ago. If you’re on IE 6.0, please update your browser before continuing to use HomeField!
And if you’re worried about switching browsers and losing all your settings or bookmarks, don’t be! All browser installations walk you through a great wizard that will import your bookmarks and preferences.
Here’s how we’ll break it down: If you’re on a Mac, Safari is already there for you and Chrome is an excellent choice for power surfers. If you’re on a PC, you’ve got to get Chrome or Firefox. And no matter what browser you use, be sure to update it when you are prompted to do so!
Safari – Speedy, stylish and a natural fit for anyone on a Mac.
Chrome – Super fast, awesome browser plugins/extensions, built by Google. How could you go wrong?
Firefox – Most similar to IE, but greater performance.