Category Archives: downtime

Slow Moving Monday?

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There’s no doubt, HomeField has hit the ground running this fall.  That means lots of video coming at us AND, unfortunately, that means growing pains.

Today was one of our biggest days ever in terms of videos uploaded to HomeField.

Consequently, some of you may have experienced a ‘slow day’ on HomeField, in either upload speeds or processing speeds and for that, please accept our sincerest apologies.

We’ve taken a look at our infrastructure and are making the necessary upgrades to maintain the speed you expect when using HomeField.

A huge thank you to the coaches who notified us and if any of you continue to notice issues, please contact us immediately at help@teamhomefield.com.

HomeField Video Outage

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Now might be a good time to hit the gym….  our video servers are having some trouble.  I know how frustrating it is when a service you depend on isn’t working, and I can’t apologize enough for this downtime.  I’m very sorry, we all are.  Video is critical to sports teams which means it’s out number 1 priority, and we’re working diligently to get you guys back up and running.  I’ll be back with an update as soon as I know more about the situation.

Update (2:30 pm):  Video is back online!  That’s great news, but being down for the last hour is not, and I apologize again.  If you’re wondering what happened…

The CDN (content delivery network) we use to deliver high quality video, no matter where you are in the world, changed some parameters down stream.  This caused all of our video playback requests to fail.  While you could access HomeField without any problem, video wasn’t playing due to this error.  No data (including your video) was lost or compromised during this period.  A fix is now in place (thanks Wistia!), and we are making additional changes & improvements to prevent this from happening again.

Thanks again for bearing with us.  We’re very sorry to have let you down today.

Growing Pains

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We’ve been experiencing tremendous growth this spring. And for that I sincerely thank all of our teams, the new ones and the long time users. Earlier this week we also received some great press from NYC 3.0, Lacrosse Playground, Lacrosse All Stars, and the Twittersphere.

Unfortunately, our servers were unprepared (guess they didn’t read the scouting report on Internet traffic), and TeamHomeField.com slowed to a crawl for a bit late Monday night and then again for a longer period of time Tuesday afternoon.  I take it personally when HomeField isn’t working perfectly and sincerely apologize to all of our users.  Even if you weren’t affected by this, I want to let you know that it did happen.

I’ve been working around the clock to prevent this from happening again.  Last night I quadrupled HomeField’s horsepower and tweaked all of the knobs for better under-the-hood performance.  HomeField has been under close scrutiny all day and hasn’t had a hiccup.  I will continue to be vigilant about the performance of HomeField and make proactive improvements in the future, before any sluggishness is apparent from our users’ perspective.

Thanks for your patience and your continued use of HomeField.

HomeField Email Issue

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By Dan

Starting on 18 January 2010 (and ending at 8am this morning) the HomeField mail server decided to get quiet.  This is not a good trait for a mail server, as HomeField sends out lots of emails for our users.

No emails were lost.  But if you signed up, invited somebody to your team, made a trade or commented in a discussion you may not have received the email you expected when you expected it.  All emails that were supposed to be sent during this unfortunate quiet period were sent this morning.

I sincerely apologize for this delay of game.  If you have any problems, questions, comments or concerns please let me know.

But now… Game On!